FAQ

How does this work?

We prepare all meals in Athens at the Gostijo Glatt Kosher restaurant. For most destinations, we will deliver your order directly to your hotel. You will need to notify the hotel in advance that you are expecting a package from us and provide us with the contact information of the person informed about the upcoming delivery. For some specific locations and days, direct delivery is not possible, but we can send the meals in alternative ways. We will notify and coordinate with you if applicable.

What are the alternative ways of delivering meals?

If direct delivery to your location is not possible, here are some alternative ways to send the orders:

• For island destinations, we can send the meals with the ferry from the port of Piraeus in a Styrofoam box with ice packs. You (or someone from the hotel) can pick them up from the port when the ferry arrives. Please note that you must be there on time as the ferry stays at the port for a limited time.
• For mainland destinations, we can send the meals with the parcel service of the KTEL intercity bus. You (or someone from the hotel) can pick them up from the KTEL central bus station in your area.

Is there a delivery service every day?

Delivery services are not available on Saturdays, Sundays, or Jewish Holidays.

Can You Deliver Meals for a Few Days at Once?

Yes, to a certain extent. The meals can stay fresh for 2-3 days in a refrigerator. If you wish to order meals for more days, it is recommended you should schedule more deliveries.

Can You Deliver to Villas, Apartments, Airbnb?

Yes, provided there is a contact person with a telephone to accept the package. We cannot guarantee an exact delivery time. Please refer to the regular delivery times mentioned below.

When will my order be delivered?

Although we cannot guarantee an exact delivery time, here are the regular delivery times for a few popular locations:

• Athens: Usually during morning hours.
• Crete: During morning hours.
• Mykonos: Between 14:00-16:00.
• Santorini: Between 16:00-18:00.

How much is the delivery fee?

• Pick up in store (Central Athens): Free
• Delivery in Athens (Central Athens): €7
• Delivery in Athens (Athens Suburbs): €15-30
• Ship to most locations and islands in Greece (including Mykonos): €50
• Ship to Santorini or Crete: €70

The shipping fee will be automatically calculated upon entering the address in the order process. Shipping costs might be higher for remote locations. Please note that the automatic system might not be accurate for rare destinations; if a mistake occurs, we will contact you as soon as possible.

How much in advance do I need to order?

At least 3 working days in advance. You can order even earlier and specify the required delivery date.

When should I place my order for Shabbat meals?

You should place your order for Shabbat meals the latest by Tuesday of the same week. We would appreciate it if you place your order even earlier and choose the required delivery date.

How do I reheat the meals?

Meals are sent in double-wrapped containers and can be reheated in non-kosher ovens. Each order includes instructions in English and Greek on how to store and reheat the meals.

Do the meals include disposable plates and cutlery?

Yes, we send disposable plates and cutlery with every meal.

Can you deliver to my location?

In most locations, we can deliver your order directly to your hotel. These places include Athens, Mykonos, Santorini, Crete, Corfu, and more. There are locations where we can only send your order to a pick-up station. For example:

• In the area of Pylion, we can send up to Volos.
• In the area of Zagoria villages, we can send up to Ioannina.

Can you adjust the set menus? Could I order from the Gostijo Restaurant menu?

Unfortunately not. You could only order from the set menus and the products offered on the website.

How could you accommodate organized groups and businesses?

Please contact us for a price offer and more information.

Do you offer Shabbat Hot Plates for rent or sale?

Yes, we offer hot plates for sale on the website, in the Catering/Supplies section. We also have a very limited number of hot plates for rent in the Athens area. Please contact us to check availability for the required date.

What is the Kashrut of the meals and products?

The meals are Glatt Kosher, Chalak Bet Yosef, Bishul Israel. They are prepared in the Gostijo kosher restaurant, under the supervision of Rabbi Mendel Hendel from Chabad of Athens.

The products carry various kosher symbols: please check every product picture to verify its Kosher Supervision. All products in the store are Glatt Kosher, Pas Isroel, Bishul Isroel, Pas Isroel, Chalav Isroel, Chalak Bet Yosef.

Is in-store shopping more expensive?

No. The prices of the products are identical in both the physical store and online shop.