Our terms and conditions of use

By using the e-kosher shop platform which includes e-kosher.gr website, you signify your acceptance of these Terms of Use and Privacy Policy. If you do not agree to all of these Terms of Use and Privacy Policy, please do not use this platform. We may revise these Terms of Use and Privacy Policy any time and your continued usage of this platform will signify that you accept those changes.  


The prices on Platforms are generally the same as the prices charged in the physical kosher grocery shop. Although we attempt to make certain that the prices listed on the Platform on the date they are viewed on the Platform are the same, and that out-of-stock item is clearly marked or removed from the inventory on the Platform. Prices and products’ availability may differ and are subject to change, including the selection of a delivery or pickup date that is different from the date that the order was placed. Moreover, though every effort is made to ensure accuracy in posting pricing information, discrepancies may occur. In case that the checkout price and the price posted on the Platform are different, the physical store checkout price will prevail. Mistakes can be made, including due both to inaccurate reporting of accurate information and accurately reporting inaccurate information. Of course, if you become aware that the website contains inaccurate information, please let us know by contacting us. Promotions and Promotional Codes: All promotions advertised on this Platform are void and prohibited by law.

Privacy Policy

The e-kosher shop may collect personal information including your name, address, email address, zip code, telephone or mobile number, user name and password, geolocation information, and if you make a purchase on the Platform, your payment information, as well as non-personal information about your use of the Platform. We may use the collected information to provide you with Platform services, targeted offers advertised on the Platform and on other sites you may visit, and contact you when it is necessary. We also may share the information we collect with the e-kosher shop’s service providers and when you use the Platform, create an account, make a purchase, request information, sign up for newsletters or email lists, complete online forms, participate in contests and surveys, or otherwise contact us. If you use a third party to login and create an account (such as Facebook) we may receive certain information about you from the third party, based on your registration and privacy settings on those third party services. We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use the Platform. We may collect information about your use of the Platform including the date and time you access the Platform, the areas or pages of the Platform that you visit, the amount of time you spend using the Platform, the number of times you return, broad demographic information, whether you open forward or click-through emails and ads, and other Platform’s usage data. Certain parts of the Platform require cookies but you are free to set your browser or operating system settings to limit certain tracking or to decline cookies. We may use the information we collect to respond to your inquiries or requests, process and fill customer orders, verify your qualifications for certain products and services, process payments, prevent transactional fraud, provide delivery and other notifications and communicate with you. We may also use the information we collect to develop new products or services, to provide you with customized Platform content, targeted offers, and advertising on the Platform, on other third-party sites or apps you may visit, to email you information, newsletters and promotional materials or to contact you if necessary, to review the usage and operations of the Platform, improve content, products and services, address problems with the Platform or its services, to use your data in analytic and demographic purposes. If you prefer to "opt-out" from receiving the materials we think may be of interest to you, such as promotional mailings/e-mails you may simply click “unsubscribe” on the bottom of the email or by following the provided URL.    

Security Policy

All payments made by credit/debit/prepaid card are processed through the electronic payment platform "Alpha e-Commerce" by Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, order processing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure and supervised environment.    

Liability of The e-kosher shop and its service providers

The contents in this Platform may include technical inaccuracies or typographical errors and the platform may change or improve them any time. The e-kosher shop and its service providers do not make any representations or warranties of any manufacturer, merchant service or products. The store and its service providers do not make any representations or warranties that the functionality provided by the platform will be uninterrupted or without errors. The store and its service providers, officers, directors, employees, shareholders or agents shall not have any liability to you or any third party in connection with the purchase, sale, delivery and/or consumption of the products or any consequences thereof and that without limiting anything set forth in these Terms of Use. In addition thereto, you shall indemnify and hold harmless the store and its service providers from and against any and all claims, demands, losses, costs and expenses (including the cost of any investigation and reasonable attorneys' fees), damages, obligations, deficiencies and liabilities, which arise, result from or are related to: (i) processing of order(s);(ii) purchase of product(s); (iii) delivery of product(s); (iv) consumption of product(s), and/or (v) any and all consequences of any of the foregoing. Use of this Platform from any location will signify that you agree to be responsible to comply with applicable local laws. Price and availability information is subject to change without notice and may vary geographically. You agree to hold the store and its service providers harmless from any liabilities, resulting from, your use of the Platform, or your violation of these Terms of Use.

Cancelation Policy

You can cancel your order and request a refund of your purchase price, up to 3 days before the date of departure of your outgoing order.

Returns will be accepted when:

1. We sent you the wrong item by our fault 2. The item you received was spoiled, damaged or in bad condition

In order for the refund to be processed we must receive the problematic item back:

1. Call us right away (same day) with your order number to notify us and email us a picture of the wrong/spoiled/damaged item. 2. Freeze or refrigerate the item (if perishable, even when spoiled or half-empty).

We will send our driver to pick it up the same day for Athens orders, and the following week for the islands. 

Your Account

You are responsible for maintaining the confidentiality of your account. You agree to accept responsibility for all activities that occur under your account or password. The e-kosher shop and its service providers reserve the right to refuse service, terminate the account, remove or edit content, or cancel orders in their sole discretion.